Shipping Policy

At Alva Atelier, we want to make sure your order reaches you safely and as quickly as possible. Below you’ll find all the details regarding our shipping process.

1. Processing Time
All orders are processed within 7–10 business days (excluding weekends and holidays) after receiving your payment confirmation. You’ll receive a shipping confirmation email once your order has been dispatched.

2. Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and the size/weight of your order.

Estimated delivery times:

• Netherlands: 7–10 business days

Please note: These are estimated delivery times. Delays may occur due to customs, public holidays, or courier service issues.

3. Shipping Carriers
We ship using trusted carriers such as PostNL, DHL, or similar, depending on your location.

4. International Shipping
We offer worldwide shipping. Please be aware that customs fees, import duties, or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

5. Tracking Your Order
Once your order is shipped, you’ll receive a tracking number via email. You can use this to follow your package’s journey.

6. Lost or Delayed Packages
If your order has not arrived within the estimated timeframe, please contact us at [your email address]. While we are not responsible for delays caused by carriers or customs, we’ll always do our best to help locate your package.

7. Incorrect Address
Please double-check your shipping details before placing your order. Alva Atelier is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

8. Questions?
If you have any questions about shipping, feel free to reach out at:

Alva Atelier
Email: [your email address]
Website: www.alvaatelier.com