[{"title":"What is Alva Loyalty Program?","content":"

We’re proud to introduce the Alva Rewards Program — our way of giving back to the community that continues to support us.

By creating an account, you’ll earn Climb Points through different activities, such as placing orders and referring friends. Your points can then be redeemed for exclusive rewards and discounts on future purchases.

The more you climb, the more you unlock. ♡

"},{"title":"Who can join?","content":"

Anyone with an account is automatically enrolled in the program.

"},{"title":"How do I earn points?","content":"

You can earn Climb Points through various activities, such as making purchases and referring friends.

Your membership level determines how many points you earn with every purchase:

Basecamp: 1 Climb Point per €1 spent
Ascent: 2 Climb Points per €1 spent
Summit: 3 Climb Points per €1 spent
Alva Peak Society: 4 Climb Points per €1 spent

Want to discover all the ways to earn Climb Points? Simply visit the Ways to Earn tab in the menu.

"},{"title":"How do I redeem my points?","content":"

Select the *Ways to Redeem* tab. Here, you'll find a list of all the rewards we offer. If you have sufficient points, you can redeem them for a reward.

"},{"title":"Is there a limit to the number of points I can earn?","content":"

No. Go ahead and earn as many as you can.

"},{"title":"What do the 'approved', 'pending' and 'cancelled' statuses mean?","content":"

Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

"}]

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