Privacy Policy

Privacy Policy – ​​Alva Atelier

At Alva Atelier, we value your privacy. In this privacy policy, we explain what personal data we collect, why we collect it, and how we handle it responsibly, in accordance with the General Data Protection Regulation (GDPR) .

This privacy policy applies to customers within the Netherlands and Belgium .

1. Who we are

Alva Atelier
Chamber of Commerce (KvK) number: 99313790

Email: info@alva-atelier.net
Website: www.alva-atelier.net

2. What data do we collect?

When you place an order, contact us or subscribe to our newsletter, we may collect the following personal data:

  • First and last name

  • Shipping and billing address

  • Email address

  • Phone number (optional)

  • Payment details (processed via external payment providers)

  • Order history

  • IP address and browser data (for analysis and security)

3. Why do we collect your data?

We process your personal data solely on the basis of legal grounds and for the following purposes:

  • Processing and shipping orders

  • Processing payments

  • Customer service and communication

  • Sending newsletters and updates (only with your permission)

  • Improving our website and user experience

  • Compliance with legal obligations (such as tax legislation)

4. Who do we share your data with?

We only share your personal data with third parties when this is necessary for our services, including:

  • Payment providers (e.g. iDEAL, Bancontact, PayPal)

  • Shipping partners (e.g. PostNL, DHL)

  • Web hosting and email services

  • Analysis tools (e.g. Google Analytics, with anonymized data)

Processing agreements have been concluded with these parties where required.
We will never sell your personal data to third parties.

5. How long do we retain your data?

We do not store your personal data for longer than is necessary for the purposes for which it was collected:

  • Order and invoice data: maximum 7 years , in accordance with tax obligations

  • Newsletter data: until you unsubscribe

6. How do we protect your data?

We take appropriate technical and organizational measures to protect your data, including:

  • Secure (SSL) connections

  • Encrypted data storage

  • Limited access to personal data

7. Your rights

You have the right to:

  • To gain access to your personal data

  • Have your data corrected or supplemented

  • Have your data deleted

  • To object to the processing of your data

  • To restrict the processing

  • To withdraw your consent

  • To lodge a complaint with the competent supervisory authority

For the Netherlands this is the Dutch Data Protection Authority .
For Belgium this is the Data Protection Authority (GBA) .

You can exercise these rights by contacting us at
info@alva-atelier.net

8. Cookies

Our website uses cookies to improve functionality and user experience. You can change your cookie preferences at any time through your browser settings or via the cookie settings on our website.

9. Changes to this Privacy Policy

We reserve the right to amend this privacy policy. The most current version is always available on our website.